FAQ’s

Take a look at our frequently asked questions to find the answer to any questions you may have about MakTie. If you can’t find an answer, please contact us.

How do I make a purchase?

Shopping for a MakTie product is easy. Browse our shop pages and add your items to your shopping cart. Follow the prompts at checkout.

Which payment methods do you accept?

Commprex Limited owner of the brand “MakTie”and site operator processes payments through PayPal. You can either pay through your PayPal account, credit card (Visa/Delta/Electron, MasterCard/EuroCard, Maestro or American Express) or debit card if they have the Visa or MasterCard logo.

How can I use a promotional code?

You can enter a promotional discount code/coupon at any time during the checkout process. They can not be processed retrospectively.

How do I amend an order?

Firstly, please do not worry as it happens more often than what you think! Just let us know as quickly as possibly ensuring you have your order number close to hand. Please be aware that this might impact of your order if it means an alteration. If your order has already left us, then we’ll advise you of the best way to return the item(s) and complete the exchange.

How do I cancel an order?

Contact us as soon as possible with your order number. If your order has not yet left us, we may be able to stop it or change it for you. If your order is already on the way to you, you can simply return it to us for a full refund.

I want to make a bulk order for my company. Will you provide a discount?

We most certainly can. Contact us directly to discuss your requirements with us.

What are the care instructions for your products?

Preserve the quality and beauty of your ties and pocket squares by storing them flat and untied. Avoid contact with moisture (such as rain or water) and chemicals. Entrust the cleaning of your MakTie accessories to a professional dry cleaner.

What fabrics are your ties made from?

The Maktie ties are made from 100% silk. The inserts are natural and made from wool.

The pocket squares are made from 100% silk.

I’m buying a tie as a gift. Can you provide a gift box for me?

We supply our ties in a stylish white presentation box. If you order one tie and a matching pocket square, they will be sent in one box. If you order two ties and two pocket squares, they will also be sent in one presentation box. If (for example) you are buying two ties, each as a gift and would like two boxes, please let us know during checkout. During the checkout procedure, there is a text box called ‘Additional information’. Please add your requirements here.

How do I provide you with feedback?

Naturally we hope that the quality of our ties and pocket squares will mean that you remain a long-standing customer of Maktie. But whatever your view, we’d love to hear from you so please email [link to email address] or use our contact form.

What are your company details?

MakTie is the brand name which is run by Commprex Limited. Commprex Ltd is registered in England and Wales with company registration number 08845749. The registered address is 45 Amherst Drive, Orpington, Kent, BR5 2ER. VAT number GB178893634