Welcome to our terms and conditions of sale and delivery

These terms and conditions apply to customers located outside the UK (“Customers”) who access the Maktie website (“Website”). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of Commprex Limited, which is the company that own the brand Maktie and sells goods to Customers on the Maktie Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

Commprex Limited registered address is Unit 1, 45 Amhesrt Drive, Orpington, BR5 2ER, Kent, England. Commprex Limited is registered in England and Wales, Number: 8845749. Commprex Limited VAT Number is GB 178893634.

You should print a copy of these terms and conditions for future reference.

The Website is operated by Commprex Limited, whose registered address is Unit 1, 45 Amhesrt Drive, Orpington, BR5 2ER, Kent, England. Commprex Limited is registered in England and Wales, Number: 8845749. Commprex Limited VAT Number is GB 178893634.

If you have any questions about the Website, please contact customer services
(help@maktie.co.uk).

How to order

  1. Select the goods you require from the Website and click ‘Add to bag’
  2. Choose the quantity of goods you wish to purchase from Maktie (the default will be one (1) unit).
  3. Review your bag and make sure all specifications such as size and colour fit your requirements, then click “Secure Checkout”.
  4. You will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address
  5. Then, you will be directed to the shipping and delivery options page , select the type of delivery, and vary delivery and/or billing addresses.
  6. You will then proceed to the PayPal secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Commprex Limited. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

How the contract for the goods is formed between you and Commprex Limited

After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Commprex Limited.

You will receive an email confirming that Commprex Limited has accepted your order when your order has been processed and is ready for delivery by Commprex Limited.

Once Commprex Limited accepts your order, a contract to purchase the goods from Commprex Limited takes effect between you and Commprex Limited.

The contract to sell goods to you only relates to those goods listed in the confirmation email.

You will not be charged before your order has been processed and is ready for delivery.

However, upon receipt of your order, Commprex Limited will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Commprex Limited warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Our goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all applicable taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices catalogues or elsewhere.

The Website contains many goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered, we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Commprex Limited is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

About your UK delivery with Royal Mail Tracked 48

• You will receive SMS or email notifications of your delivery.
• You can change your delivery options before delivery is attempted.
• Usually delivered within 2 – 3 days.
• Signature on delivery.
• Flexible delivery options such as leave in a safe place or with a neighbour.

Ex display

Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.

Data protection and privacy

Any personal information provided to us will be processed in accordance with our privacy policy.

Method of payment

Commprex Limited processes payments through PayPal. You can pay through your PayPal account or

You may pay by credit cards:

VISA
Delta
Electron
Mastercard/Eurocard
Maestro
American Express (AMEX)

You may pay by debit cards:

VISA
Mastercard

Please ensure if you are using a credit/debit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Gift cards

Gift cards cannot be used to purchase goods for delivery outside of the UK.

Fraud Prevention

To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.

Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

Non-UK delivery charges will be confirmed to you before your order is accepted.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Delivery Options

EU countries, delivery will be provided by Royal Mail Tracked. We aim to deliver within 3 – 5 days.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to customers located in UK Mainland (and not Outer UK Mainland) and are not available to EU Customers or ROW Customers.

Returns and exchanges

Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

  • personalised or bespoke items.
  • magazines.
  • any items that are sealed for health protection or hygiene reasons if you have unsealed them
  • any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect of made-to-measure/order goods unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When do I have to cancel my order by?

Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

How do I notify you that I want to cancel my order?

You can cancel by sending an email to help@maktie.co.uk or by post to:

Customer Returns,
Unit 1,
45 Amherst Drive,
Orpington, Kent.
BR5 2ER.
England

You need to give Commprex Limited a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

You can use the Returns Form, but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to House of Fraser at the above email address or post it to House of Fraser at the address above.

How do I send my items back?

You must return your items by post to the below address no later than 14 days after the day on which you informed Commprex Limited that you would like to cancel your order;
Customer Returns,

Unit 1, 45 Amherst Drive,

Orpington, Kent. BR5 2ER,

England

no later than 14 days after the day on which you informed Commprex Limited that you would like to cancel your order. Any returns are at your own risk.

For your protection, Commprex Limited recommends that you return your items via registered post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

How much money will be refunded to me?

Commprex Limited will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

Commprex Limited will not refund any Next Day, Express, Saturday or other premium component of any delivery charge.

Commprex Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day House of Fraser receives the items you are returning back from you.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Commprex Limited may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Commprex Limited has received back. If a refund or reimbursement is payable to you, Commprex Limited will transfer the money using the same method originally used by you to pay for your purchase. Commprex Limited cannot refund via the original payment then a cheque will be raised to the address on the order.

Commprex Limited aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Commprex Limited ‘s freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

  1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
  • a repair or replacement; or
  • a full refund.

If you think you have received a defective item, please return the items back to Commprex Limited including details where possible of:

  • Your Order Number
  • Product Code/Product Name
  • Details of the fault
  • Whether you would prefer a refund or a repair or replacement

Returns address

Commprex Limited advises that you send items back via registered post. The return address is:

Customer Returns,
Unit 1,
45 Amherst Drive,
Orpington, Kent.
BR5 2ER.

England

Commprex Limited will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

Commprex Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Commprex Limited confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, Commprex Limited will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Commprex Limited will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact customer services.

Warranty and limitation of our liability

If Commprex Limited fails to comply with these terms and conditions, Commprex Limited shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Commprex Limited ‘s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Commprex Limited will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue

(b) loss of business

(c) loss of profits

(d) loss of anticipated savings

(e) loss of data

(f) waste of management or office time.

Nothing in these terms and conditions is intended to exclude or limit Commprex Limited liability for:

(a) death or personal injury caused by Commprex Limited ‘s negligence

(b) fraud or fraudulent misrepresentation

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979

(d) defective products under the Consumer Protection Act 1987

(e) any other matter for which it would be illegal for Commprex Limited to exclude or attempt to exclude its liability.

Whilst Commprex Limited adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions is intended to affect your statutory rights.

Events outside our control

Commprex Limited will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Commprex Limited ‘s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Commprex Limited ‘s reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, Commprex Limited performance is deemed to be suspended for the period that the Force Majeure Event continues, and Commprex Limited will have an extension of time for performance for the duration of that period. Commprex Limited will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications Commprex Limited sends to you should be in writing. By accessing the Website, you accept that communication with Commprex Limited will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Commprex Limited provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Commprex Limited, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints

Commprex Limited takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email customer services help@maktie.co.uk. To assist Commprex Limited in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our right to vary these terms and conditions

Commprex Limited reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Commprex Limited unless:

  • any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
  • Commprex Limited notifies you of any changes to these terms and conditions before it accepts your order, in which case Commprex Limited has the right to assume that you have accepted the change to the terms and conditions unless you notify Commprex Limited to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning

Commprex Limited states that once purchased, the product should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly
maintained. Nothing in this notice affects your statutory rights. 

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.